Cozmo Travel LLC a member of Air Arabia group of companies is a leading UAE based travel company specialized in travel management, with a complete range of world-class products and consultancy services that support businesses and individuals alike, Cozmo travel reflects the perfect blend of global expertise and local knowledge.

Behind every successful business Endeavour lies a dedicated team of people who ensure that things run smoothly, and we at Cozmo travel are quick to acknowledge this. Being a relatively new organization, we are constantly on the lookout for enthusiastic, innovative, dynamic and self-motivated professionals who bring with them a refreshing perspective.

If these prerequisites match your job expectations,Please send your resume to

Department: Commercial
Location: Cairo - Egypt
Reference No.: GOC20- CCAI-Egypt

Job Purpose:
To support the Contact Center section across the entire network by handling customers’ inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers’ experience ensuring productivity is in line with set measures and company’s adopted policies and procedures.

Key Accountabilities:

  • Handles customers’ enquiries, requests and complaints in a positive effective manner whilst ensuring company’s branding and corporate image are reflected in a positive manner and as per approved quality standards.
  • Responds to customers’ incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
  • Provides accurate information about the company’s products and services; processes travel bookings, modifications and cancellations on reservations.
  • Handles customers’ complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
  • As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
  • Promotes the company’s products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
  • Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
Qualifications, Experience
  • High School/Diploma or equivalent.
  • Capable of using technology systems and tools such as Microsoft Office.
  • Good in English & Arabic Languages.
  • No hearing or articulatory problems.
Do you think you have what it takes to be part of our dynamic and result oriented team? If the answer is yes, then you may apply for the position by sending us a copy of your updated resume to clearly mentioning in the subject line: GOC20- CCAI-Egypt

Vacancies: - Business Development Manager
Location: - UAE

Key Responsibilities:

  • Should be well experienced in the travel field and should have over all knowledge of the industry

  • UAE clientele knowledge is a must

  • At least 2 years of experience in handling corporate clients

  • A strong data base of corporate

  • Having Holiday Packages and Airline deals knowledge will carry weightage

  • Independently identify new opportunities by analyzing potential customers in different market segments

  • Creating/following go to market strategies in line with company policy and plan Focusing on market segments in line with company strategy

  • Generating leads for proactive selling approach

  • Achieving and maintaining assigned sales targets

  • Should have good negotiation skills

Required Qualifications:
  • Bachelor’s degree

  • Master’s Degree is preferable

  • Additional qualification in Management/Compliance/ IT is a plus

  • At least 4 years of experience in the related field would be preferable

  • Articulate and confident with proven track record in sales

  • Excellent planning, prioritization & organization skills

  • Excellent communication skills, written and telephone manner

  • Valid UAE driving license

Vacancies: - Accountant
Location: - Qatar
Education: - Graduate

Job Role:

  • Ensuring the receipt of DSR ,Cash Deposit Slip, Credit Card slip,Visa & Ticket refund details & Gurantor ID copy on a daily basis from the branch in UAE

  • Compare the System DSR (for Tickets sale and refund) in Etravel Vs DSR in VMS to indentify the unreported cases/differences including the Handling Fee differences

  • Send the above difference/unreported cases to respective branch manager & AM-Accounts Cash Book

  • Credit card tickets invoicing and creating the bank receipt basis the credit card slip and matching each invoice against respective bank receipt

  • Credit Tikcet invoicing and creating the bank receipt,if collected . If not collected reprot the same

  • Compare the DSR (for Visa Sale) in Etravel Vs DSR in VMS to indentify the unreported cases/differences

  • Ensure all the transactions are ticked/saved in Cozmo VMS

  • For Visa refund pass the necessary payment entry basis the documents received and copmare the same with VMS Visa Refund List

  • Uploading Acceloro Report in E travel

  • Compare the Manual DSR (for Ticket & Visa Sale) in Excel send by each branch Vs Acceloro Report and Air Arabia VMS (Visa) to indentify the unreported cases/differences

  • Ensure all the transactions are checked and reconcilied in Air Arabia VMS Vs Manual DSR

  • Cozmo and Air Arabia- Receipt entry in E travel for other services (Excess baggage,Hala submission,OK to Board etc.)

  • Invoicing the Cash Ticket Sales in E travel

  • Passing payment entry in E travel for the collection amount deposited in bank

  • Passing receipt entry for Holiday collection and corresponding invoice creation as per cost sheet in VMS(Holidays booking- Cozmo and Air Arabia)

  • Passing expense payment entry in E travel basis the documents received from Branch and duley approved by Finance

  • Maintaining a daily reprot for cash deposit from all the UAE branches and reconciling it with the bank statement and E travel. Reporting the unreconcilied items to the respctive Branch in Charge, Branch Manager and Cash Book Supervisor UAE on a daily basis and get the same reported

  • Reversing payable /receivable receipts,if any, in Etravel on daily basis upon request from concerned staff

  • Deleting of VMS receipts after checking with IT with reference to provided supporting documents

  • Training India /UAE new staffs (cashier/reporting staff) about VMS and Etravel reporting /closing cash books .

  • Good understanding and expertise on Vendor Recos and Bank Recos

  • Good Interpersonnel skills

  • Good in communication both written and oral

  • Good in softskills expecially MS Excel ,Word and Powerpoint

Location: - Qatar
Experience: 5yrs
Education: - Graduate.
Job Role:
Coordinate travel arrangements (air, hotel, car rental) at the lowest price within guidelines, monitor bookings in queues periodically, process ticketing for reservations through online reservations tool (KDS), maintain complete documentation of PNRs and profiles, issue / re-issue tickets and invoices. Applicant should be an IATA qualified travel consultant with 5 years experience in travel and Galileo GDS, competency in ticket issuance, re-issuance and refund. He/She should be proficient with international itineraries and rate structures. Knowledge of online booking tools. Proficiency in verbal and written communication skill in Arabic and English will be preferred.

Location: - Qatar
Experience: 5yrs
Education: - Graduate.
Job Role:
Identify potential clients; manage existing account/customer relationships. Analyze customers preferences and determine sales potential to increase profits. Provide assistance in maintaining accounts of strategic clients. Initiate market intelligence activities to identified potential clients and conduct assessments of clients credibility. Deliver the agreed annual/monthly target through strategic inputs and proposals, while monitoring budget and costs. Prepare weekly, monthly, quarterly and annual reports. Contribute to the development and implementation of the Sales plan and support the Business Development Manager and Marketing team.
Applicant should be a graduate and holding Hospitality Degree / Diploma, with 5 years proven professional sales experience with minimum one year experience in leading travel agent or airline. Strong analytical skills and sales acumen. Excellent communication and organizational skill must be able to work under pressure.

Job Purpose
Directly interact with clients and potential clients, to provide superior, and a consistent quality of travel services to sell Airline tickets, travel related products and leisure travel products. Advise clients with efficient travel solutions and up to date information.

Other Duties and Responsibilities:

  • Researching travel options & presenting the best deals in terms of requirements.
  • Ensure all bookings & reservations are processed accurately.
  • Responding to all phone enquiries promptly, courteously and in a friendly manner.
  • Filing, photocopying and general administrative duties.
  • Building strong relationships with clients.
  • Ability to achieve branch, team sales and profitability objectives.
  • Up selling relevant add-ons, like, insurance, excursions, currency etc.
  • Monitoring bookings throughout the working day.
  • Advising on and organizing visas & passports.
  • Booking rail, hotel, and domestic and international air travel.
  • Monitoring competitor activity in order to maintain the most competitive rates.
  • Ensuring travel brochures & promotional literature are displayed prominently.
  • Complying with all relevant laws and travel business legislation.
  • Handling high numbers of incoming calls from direct customers and travel trade.
  • Ensure compliance with company's procedures for documentation, ticketing, voids, refunds.

Role: Travel Consultant
Location: Saudi Arabia (Jeddah, Riyadh, Dammam, Madinah, Yanbu, Gassim, Hail, Taif, Hofuf and Abha)
Experience: Entry Level
Education: Minimum High school certificate
Nationality: Saudi Nationals

Builds Trust: Consistently models and inspires high levels of integrity, lives up to commitments, and takes responsibility for the impact of one's actions.
Accountability: Meets established expectations and takes responsibility for achieving results; encourages others to do the same.
Customer Focus: Connects meaningfully with customers to build emotional engagement and ensures expected deliverables are met, enriching customer experience.
Executes for Results: Effectively leverages resources to create exceptional outcomes, embraces change and challenges, and constructively resolves barriers and constraints to attain the desired result.

Positions Vacant

  • Travel Consultant ( Ticketing agent)        
  • Airport Customer Service staff            

Criteria & Qualifications:

  • Should be a Saudi national below 25 years
  • Minimum qualification is high school certificate.         
  • Excellent communication skills in English & Arabic

Interested candidates should mention KSACZ01 in the subject of the email and send it to

Role: Business Development Executive
Location: Sharjah
Experience: 2-3 Years UAE Market
Education: Graduate

Purpose of the job: Implement the sales plan with a focus on revenue growth, business development and profitability growth. Identify potential clients and manage existing accounts and customer relationship with the BDM.
Key Accountabilities: Identify potential clients, manage existing account/customer relationships. Analyze customers' preferences and determine sales potential to increase profits. Manage and provide assistance in managing or maintaining accounts of strategic clients. Develop and maintain a well-coordinated internal relationship with key decision makers within the organization; ask for their feedbacks and provide feedbacks to the marketing units & BDM for purpose of enhancing the quality of service. Ensure clients demands to be satisfied. Provide assistance on queries and problems, and conduct follow-up tasks. Conduct reviews on accounts on regular basis to evaluate clients demands and usage of account; determine types of services/products and prices/fees satisfying the clients needs as well as the organizations objectives; Handles corporate presentations, documents, proposals, and manages the expectations of the corporate customers. Do market intelligence activities to potential identified clients and conduct assessments of clients credibility. Delivers the agreed annual/monthly target through strategic inputs and proposals, while monitoring budget and costs. Contribute to the development and implementation of the Sales Plan and support the Business Development Manager and Marketing team.

Role: Travel Consultant
Location: Sharjah
Experience: 2-3
Skills- Able to communicate both in Arabic & English. Knowledge of GDS Galileo/Amadeus/Saber

Basic Job Description: Plan and sell transportation and accommodations to customers. Determine destination, modes of transportation, travel dates, costs, and accommodations required. Converse with customer both in Arabic & English to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required. Book transportation and hotel reservations, using Galileo / Amadeus / Saber computer terminal or telephone. Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers. Provide customer with brochures and publications containing travel information, such as local customs, points of interest, or foreign country regulations. Print or request transportation carrier tickets, using computer printer system or system link to travel carrier.

Hiring Disclaimer: We are aware of some individuals and organisations who are not associated with Cozmo Travel, sending emails or otherwise contacting candidates to make fraudulent offers of employment with Cozmo Travel. These people and organisations may request personal information or money from you in order to process the application.We would strongly advise you not to provide your bank account or credit card details as part of an employment application.

We would like to advise all candidates applying for positions with Cozmo Travel to be aware of fraudulent emails and websites and to notify you of the following:

Cozmo Travel only advertises for job vacancies through the following websites:

Our recruitment department will never email you from personal email accounts such as Hotmail, Yahoo or Gmail. Cozmo Travel email addresses always end in "".

Cozmo Travel never charges fees for recruitment or visa processing or recruitment deposit.
Cozmo Travel will never make a job offer without meeting a candidate face to face or via video conference / Skype.
If you are asked for money as part of any Cozmo Travel recruitment, please do not pay and report it to with all accompanying e-mails and documents.

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